Terms & Conditions – Accommodation and Farm Tour Experiences at Gilgooma
Management reserves the right to amend or alter prices (other than for confirmed bookings), sites and these Terms and Conditions at any time without notice.
Payments: A booking is confirmed upon receipt of payment equal to 20% of the total booking value at the time of reservation. The remaining balance (being 100% of the outstanding amount) will be automatically charged to the payment method provided 1 day prior to the scheduled check-in date. By making a booking, you authorise Gilgooma to charge the payment method supplied for all amounts due under this booking. If the balance payment cannot be successfully processed 1 day prior to check-in, Gilgooma reserves the right to cancel the booking. All prices are listed in Australian Dollars (AUD) and include GST where applicable.
Cancellations & Refunds: For the purpose of this policy, the cancellation period is calculated from the scheduled check-in time on the arrival date. Cancellations made 7 days or more prior to the scheduled check-in time will receive a full refund of the 20% deposit. Cancellations made less than 7 days prior to the scheduled check-in time will result in the 20% deposit being forfeited. Where the full balance has been charged and cancellation occurs less than 7 days prior to check-in, the full booking amount is non-refundable. Refunds (where applicable) will be processed to the original payment method within a reasonable timeframe.
You must be at least 18 years of age with a valid form of ID and payment method to stay with us if you are not accompanied by a parent or guardian.
All guests must abide by all rules, guidelines, signage and reasonable requests from Gilgooma staff at all times.
Gilgooma will not be held responsible for, or liable to compensate loss, theft, or damage to personal property on, or brought into the accommodation/site or in the immediate vicinity of the accommodation/site.
Rates are based on two persons. Additional charges apply for bookings of three persons or more (except children under 12 years).
The number of guests on the sites or in the accommodation at any one time shall not exceed the number of guests declared on the booking information, otherwise additional fees will be incurred.
Only one vehicle is permitted per site. If additional vehicles are required, prior approval must be requested, and if approved an additional cost will be charged.
You have no ownership rights over the reserved cabin or site to resell to a third party. Subletting is not permitted.
No refunds are given for unused portions of a booking, including no-shows and early departures or cancellations.
The person whose name is on the booking reservation is responsible for the orderly conduct of all members of their booking and their guests.
In the event on an emergency guests and residents are required to follow the directives of management and emergency services.
Children must be adequately supervised by an adult at all times.
Guests are welcome to use the designated fire pits (where available). Private campsite fires may be permitted depending on seasonal conditions and approval must be sought.
Guests must comply with any fire restrictions imposed by the management or the local fire authority.
Firewood can be collected or guests can bring their own.
Animals must be restrained and attended at all times. Guests must pick up after their animals.
Gilgooma reserves the right to refuse or decline your booking at any time without reason. We reserve the right to refuse entry into the park for any reason we so determine in our discretion.
Strictly no hunting without prior approval. Separate Terms & Conditions apply.
Management reserves the right to terminate the occupancy of guests deemed to be behaving in a socially unacceptable way, causing damage, disturbing other guests or otherwise breaching the above-mentioned terms and conditions (subject to change without notice). No refunds will be given, and charges will apply for any damage caused.